Eduardo D. Serame
Cellular Phone: (909) 525-0660, Work Phone: (909) 238-0210
E-mail: ed@eserame.com
OBJECTIVE:
Currently seeking a personally rewarding and educational experience in the
IT profession with opportunities for growth and advancement.
SKILLS:
Install, configure Windows 95/98/ME/XP, Windows NT 4.0, 2000 Prof and Server OS's, MS Office 97/2000/XP, Outlook and Exchange Server 5.5, Symantec Ghost
cloning software, Citrix and Terminal Server client programs, VPN, and PC
Anywhere. Setting up of networked printers. Managing Windows NT resources,
creating accounts and assigning permissions/rights. Implementing Profiles/
System Policies, Remote Access Service (RAS) and fault tolerance methods.
Understanding and implementation of network routing protocols (DNS, WINS,
DCHP, TCP/IP, NETBEUI, IPX/SPX, etc.), IP Subnetting, network topologies,
concept and theory. Planning, configuring, and performing replication and
synchronization. Establish Trust Relationships and Monitoring and optimizing
system performances. Network Transmission facilities installation,
testing/alignment and troubleshooting with the use of test instruments.
Digital and analog abilities. Able to cope well in changes of project
priorities and with the stresses of heavy workloads.
WORK EXPERIENCE:
012/96 to present - Free Lance Computer Consultant
Software and hardware troubleshooting and upgrade, network setup and
configuration.
06/00 to 05/02 - American
Intercontinental University, Los Angeles, CA
Tech Support Analyst
Provide campus-wide technical services, including set-up,
installation, upgrade and maintenance for hardware, software and network
issues for all faculty, students and staff desktops and laptops.
Perform diagnosis and troubleshooting of malfunctioning equipment and
software; repairs or refers as appropriate.
Repair or place service calls/orders to repair malfunctioning
hardware, software and network-related problems (switches/hubs, routers, VPN
switch, transmission loss) in a timely fashion.
Maintain a fully functional classroom and laboratory environments for
students (PC's, laptops, printers, multimedia system, projectors, network).
Assist faculty, staff and students with their computing questions and
issues.
Develop and/or modify technical and user support procedure manuals,
reference guides and network and hardware related documents.
Coordinate install, move, add, change, and warrantee repair with
vendors.
Maintain working knowledge of computer related equipment to remain
abreast of new computer-related technology.
Nortel PBX system extension lines and voice mailbox setups, and
configuring security access cards for campus door entries using AMAG
software system.
06/02 to present - Allied Health Professional, Culver City, CA
05/99 to present - Kindred Hospital, Brea, CA
06/95 to 09/00 - Queen of the Valley, West Covina, CA
02/94 to 01/97 - Charter Community Hospital, Hawaiian Garden, CA
07/93 to 05/95 - East LA Doctors Hospital, Whittier, CA
Respiratory Therapist
12/89 to 02/91 - AT&T International, Riyadh, Saudi Arabia
Engineer - Network Transmission Systems
Fiber optics, coaxial cable and microwave carriers & multiplex systems
installation, troubleshooting and alignment, and carrying out of acceptance
tests with customers with the use of test instruments. Systems lay-out
planning, and coordination with different parties involved.
02/85 to 11/89 - Saudi Telecom - MOPTT, Riyadh, Arabia
Technical Staff - Radio Services
Provided technical, maintenance and administrative support on Automatic
Mobile Telephone System.
04/83 to 11/85 - SARTELCO Ltd., Riyadh, Saudi Arabia
Electronic Technician
Installation, testing, alignment, troubleshooting and acceptance tests on
newly installed analog and digital fiber optic, coaxial cable & microwave
systems.
05/80 to 04/83 - Philippine Long Distance Telephone Co., Makati, Philippines
Engineer - Transmission Technical Services
Have done evaluation tests on newly offered telephony and telecom hardwares
and equipments, and carried out acceptance tests with newly installed
trunking, switching equipments and peripherals.
EDUCATION:
SEA (Software Education of America), Brea, CA
Certified MCP MCSE NT4.0 - 1999
Hacienda Valley School - La Puente, CA
California Licensed Respiratory Care Practitioner - since 1993
SIRTI, Milan, Italy
Digital and Analog Systems on Microwave, Fiber Optic & Coaxial Cables
Transmission Systems - 1984
University of the East, Manila, Philippines
BS in Electronics and Communication Engineering - 1981
Philippine Long Distance & Telephone
Co., Makati, Philippines
CO Switching Equipment - 1980
REFERENCES:
Available upon request.
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